1. Introduction
DriveMe (“DriveMe”, “we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you use the DriveMe mobile application, website and related services.
DriveMe enables customers to discover driving trainers, book driving lessons, make payments and access features such as booking history, lesson tracking and customer support.
By using DriveMe, you acknowledge that you have been provided access to this Privacy Policy. Where consent is required, we will obtain it through an appropriate process.
2. Information We Collect
We may collect the following categories of information:
a. Personal and Account Information: Your name, mobile number, email address, profile photograph, account details and information used to verify your identity.
b. Booking Information: Selected trainer, vehicle details, lesson duration, date, time, pickup location, booking status and lesson history.
c. Location Information: Your pickup location and, where the relevant feature is enabled, location and route data associated with an active driving lesson.
d. Payment Information: Transaction reference, payment status, amount paid, discounts, applicable taxes and refund details. Payments are processed through authorised payment providers.
e. Device and Usage Information: Device type, operating system, app version, technical logs, crash reports and app usage information.
f. Customer Support Information: Ratings, reviews, feedback, complaints, messages and attachments you submit to our support team.
We collect information that is reasonably necessary to provide and improve our services, subject to applicable law and the permissions or consent required.
3. How We Use Your Information
DriveMe may use your information to:
Create, verify and manage your account.
Display trainers, vehicles, availability and relevant booking details.
Confirm, manage, reschedule or cancel driving lessons.
Coordinate pickup locations and enable lesson-route tracking.
Process payments, issue invoices and handle refunds.
Send OTPs, booking confirmations, payment updates and service notifications.
Respond to complaints, investigate disputes and address safety concerns.
Prevent fraud, protect account security and improve app performance.
Comply with applicable legal and regulatory requirements.
Promotional communications will be handled in accordance with applicable law and your preferences.
4. Location Access and Lesson Tracking
DriveMe may request location permission to support pickup coordination and live lesson tracking.
Where available, the app may record or display the route followed during a driving lesson. Location information will be used for the purposes disclosed to you and shared only as necessary for the relevant service, subject to applicable law.
You can manage location permissions through your device settings. Disabling location access may affect features that depend on it.
If background location access is required for a particular feature, we will explain the requirement before requesting permission. The actual start, stop, visibility and retention of tracking data will follow the implemented feature and its disclosures.
5. Sharing Your Information
We may share relevant information with:
Trainers and driving schools: To fulfil bookings and coordinate lesson details.
Payment providers: To process transactions, verify payments and handle refunds.
Technology providers: Such as hosting, maps, OTP, SMS, email and notification services.
Customer support and security providers: Where needed to resolve issues or protect the platform.
Authorities: Where disclosure is required by law or through a valid legal process.
We may also disclose relevant information when necessary to investigate fraud, address serious safety concerns or protect legal rights.
DriveMe does not sell your personal information to third parties. Service providers processing information on our behalf must be subject to appropriate safeguards and contractual requirements.
6. Data Retention and Security
We retain personal information only for as long as necessary to provide our services, maintain booking and payment records, resolve disputes, protect platform security and comply with applicable law.
We take reasonable security measures to protect information against unauthorised access, disclosure, loss or misuse. However, no online system can guarantee absolute security.
When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to lawful retention requirements.
7. Your Privacy Rights and Account Deletion
Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion of information where permitted, or withdrawal of consent where processing depends on consent.
You may request deletion of your DriveMe account through the available in-app option or by contacting our support team.
Account deletion does not necessarily remove records that must be retained for legal, accounting, security or dispute-resolution purposes.
You may also contact us to raise a privacy-related grievance. We may verify your identity before processing a request.
8. Third-Party Services and Cookies
DriveMe may use third-party services for payments, maps, authentication, notifications, hosting and analytics. These services may have their own privacy policies.
Our website may use cookies or similar technologies to maintain sessions, improve functionality and understand usage. Where required, consent will be obtained before using non-essential tracking technologies.
9. Children's Privacy
DriveMe is intended for individuals legally eligible to use the relevant services. Where a driving lesson may lawfully be provided to a person below eighteen years of age, we will implement applicable age-related, parental consent and other safeguards as required by law.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, data practices or legal obligations. The revised version will be published on this webpage with an updated date. Where required, we will provide notice or obtain consent before implementing material changes.
11. Governing Law
This Privacy Policy is governed by the laws of India, subject to applicable data protection and other mandatory legal requirements.
12. Contact and Requests
For privacy questions, account-deletion requests or privacy-related grievances, use the support option available in the DriveMe app or request a callback through our website. State the subject of your request so our team can direct it appropriately.